Return & Refund Policy

Last Updated: [june 2026]

At Equine PEMF Care, customer satisfaction is important to us. We strive to provide high-quality products and exceptional service. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns on eligible products within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• All accessories, manuals, cables, and included components must be returned.

• Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Clearance or final sale items

• Gift cards

• Products showing signs of misuse, damage, or unauthorized modification

• Products returned without original packaging or missing components

Return Authorization

Before returning any item, please contact our customer support team to request a Return Authorization (RA).

Please include:

• Order number

• Customer name

• Reason for return

• Photos of the product (if applicable)

Once approved, return instructions will be provided.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

• 5–10 business days for inspection and processing

• Additional processing time depending on your bank or payment provider

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the damage or defect

• A description of the issue

We will work quickly to resolve the matter through replacement, repair, or refund where appropriate.

Exchanges

We only replace products if they are defective, damaged, or approved for exchange by our support team.

For exchange requests, please contact us before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was received damaged

• The incorrect item was shipped

• The product is confirmed to be defective

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

We are not responsible for returned packages lost in transit.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers must follow the standard return procedure after receiving the product.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

Equine PEMF Care

Email: [sales@equinepemfcare.com]

Phone: [Insert Phone Number]

Business Hours: [8:20 am- 5:30pm]

We are committed to providing excellent customer service and will do our best to assist you promptly.