Shipping Policy

Last Updated: June 25, 2026

At Equine PEMF Care, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Equine PEMF Care, you agree to the terms outlined in this Shipping Policy.

Countries Served

We currently ship to customers throughout the United States.

If you are located outside the United States and are interested in purchasing our products, please contact our customer support team before placing your order to discuss available shipping options and availability.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing times may be extended during periods of high demand, promotional events, inventory audits, severe weather conditions, or other unforeseen circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Carriers

We partner with trusted shipping providers to ensure reliable delivery of your order. Depending on your location and selected shipping method, shipments may be delivered by:

• UPS

• FedEx

• USPS

• DHL (where applicable)

Carrier availability may vary by destination and shipment size.

Shipping Charges

Shipping charges are calculated during checkout based on several factors, including:

• Product weight

• Product dimensions

• Shipping destination

• Selected shipping method

All shipping costs will be clearly displayed before you complete your purchase.

Free Shipping Promotions

From time to time, Equine PEMF Care may offer free shipping promotions on qualifying orders.

Any applicable free shipping offers will be clearly displayed on our website and during checkout.

Free shipping promotions may be modified or discontinued at any time without prior notice.

Estimated Delivery Times

Estimated delivery times vary based on your location and the shipping method selected during checkout.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may be affected by:

• Carrier delays

• Severe weather

• Holidays

• Natural disasters

• Transportation disruptions

• Customs processing (where applicable)

• Other events beyond our control

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and shipment details.

Tracking information may take up to 24–48 hours to become active after shipment.

Customers can use the provided tracking number to monitor delivery progress directly through the carrier’s tracking system.

If you do not receive tracking information within a reasonable timeframe, please contact our customer support team.

Lost, Missing, or Delayed Packages

If tracking indicates that your package has been delivered but you are unable to locate it, please contact us within 7 days of the reported delivery date.

Before contacting us, we recommend:

• Verifying the shipping address provided at checkout

• Checking with household members

• Checking with neighbors

• Reviewing delivery notifications from the carrier

If necessary, we will assist in initiating a carrier investigation.

Please note that carrier investigations may require additional documentation and processing time.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

Equine PEMF Care is not responsible for delays, additional charges, lost shipments, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once order processing has begun.

Large Equipment Deliveries

Certain PEMF systems and larger equipment may require:

• Freight shipping

• Scheduled delivery appointments

• Adult signature confirmation

• Special handling procedures

If additional delivery arrangements are required, our team will contact you directly before shipment.

Please ensure that adequate access is available at the delivery location for large equipment deliveries.

International Orders

At this time, Equine PEMF Care primarily serves customers within the United States.

Any approved international orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Local regulatory requirements

These charges are the responsibility of the customer and are not included in the product price or shipping charges.

Equine PEMF Care is not responsible for delays caused by customs clearance procedures or international shipping regulations.

Delivery Refusals

Orders refused at the time of delivery may incur return shipping charges and carrier fees.

Any applicable fees may be deducted from any eligible refund in accordance with applicable laws and policies.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, local regulations, carrier limitations, or product-specific requirements.

We reserve the right to limit or decline shipments where delivery is not feasible or permitted.

Force Majeure

Equine PEMF Care shall not be held responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather events

• Transportation disruptions

• Labor strikes

• Supply chain interruptions

• Government actions

• Public emergencies

• Carrier service interruptions

Delivery timelines may be extended during such events.

Secure Packaging

We take care to package all products appropriately to help ensure they arrive safely and in good condition.

Customers should inspect shipments upon delivery and report any visible shipping damage as soon as possible.

Need Assistance?

If you have questions regarding shipping, delivery, tracking, or shipment status, our customer support team is here to help.

Equine PEMF Care

Business Address: [United States]

Email: [sales@equinepemfcare.com]

Phone: [Insert Phone Number]

Business Hours: [Insert Business Hours]

Customer Support Response Time: We aim to respond to all inquiries within 1 business day.