Returns & Refund Policy:

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Returns & Refund Policy

Last Updated: June 25, 2026

At Equine PEMF Care, customer satisfaction is important to us. We strive to provide high-quality PEMF equipment, accessories, and related products. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your options and the requirements for requesting a return, exchange, replacement, or refund.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

Eligible products may be returned within 30 days of delivery for a refund, exchange, or store credit, subject to the conditions outlined below.

To qualify for a return:

  • The item must be unused and in substantially the same condition in which it was received.
  • The item must be returned in its original packaging whenever possible.
  • All included accessories, manuals, cables, attachments, and components must be returned.
  • Proof of purchase is required.
  • The item must not show signs of misuse, modification, neglect, abuse, or unauthorized repair.

Returns that do not meet these requirements may be denied or may be subject to a partial refund where permitted by applicable law.

Products Not Eligible for Return

The following items are generally non-returnable:

  • Customized or personalized products
  • Special-order items
  • Clearance or final sale items
  • Gift cards
  • Downloadable software or digital products
  • Products damaged through misuse, neglect, accidents, or unauthorized modifications
  • Products missing significant components or accessories
  • Products returned in unsanitary or unsafe condition

Any non-returnable product designation will be clearly identified before purchase whenever applicable.

Return Authorization Required

To initiate a return, customers must first contact our customer support team and obtain a Return Merchandise Authorization (RMA) or return approval.

Return requests should include:

  • Order number
  • Customer name
  • Contact information
  • Reason for the return
  • Photos of the product (if applicable)

Once approved, we will provide instructions regarding the return process and return shipping address.

Returns sent without prior authorization may be refused and returned to the sender.

Return Shipping

Unless otherwise required by law, customers are responsible for return shipping costs except when:

  • An incorrect product was shipped
  • The product arrived damaged during transit
  • The product is confirmed to be defective under normal use

For high-value products and equipment, we strongly recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance
  • Retaining proof of shipment

Equine PEMF Care is not responsible for returns lost, delayed, misdirected, or damaged during transit.

Inspection of Returned Products

All returned products are subject to inspection upon receipt.

During inspection, we may verify:

  • Product condition
  • Completeness of included components
  • Signs of wear or use
  • Packaging condition
  • Eligibility under this policy

Inspection typically requires 5–10 business days after receipt of the returned item.

Additional time may be required during periods of high return volume.

Refund Approval and Processing

If a return is approved, refunds will be issued to the original payment method used during purchase.

Approved refunds typically include the purchase price of the returned product.

Unless otherwise required by law, original shipping charges are generally non-refundable except where:

  • The wrong item was shipped
  • The product arrived damaged
  • The product is confirmed to be defective

Refund processing generally requires:

  • 5–10 business days for inspection and approval
  • Additional time for banks, credit card issuers, or payment providers to process the transaction

Processing times may vary depending on the payment method used.

Partial Refunds

In certain situations, Equine PEMF Care may issue a partial refund rather than a full refund.

Examples include:

  • Products returned with missing components
  • Products showing signs of use beyond reasonable inspection
  • Products returned with damaged packaging
  • Returns that do not fully comply with this policy but are accepted at our discretion

Any applicable deduction will be communicated during the review process.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To assist us in resolving the issue quickly, please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping box and packaging materials

After review, we may offer one or more of the following remedies:

  • Replacement product
  • Repair service
  • Store credit
  • Refund
  • Return shipping label (where applicable)

Failure to report shipping damage within the stated timeframe may affect our ability to process certain claims with carriers.

Exchanges

We may offer exchanges for eligible products when:

  • The product is defective
  • The product arrived damaged
  • An incorrect product was shipped
  • Exchange approval has been granted by customer support

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, an alternative resolution may be offered.

Order Cancellations

Orders may be canceled prior to processing or shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If a shipped order is no longer wanted, the product must be returned in accordance with this policy after delivery.

Refund eligibility remains subject to the return conditions outlined herein.

Refused Deliveries

Orders refused at delivery may be returned to Equine PEMF Care.

Any carrier fees, return shipping costs, or other expenses incurred as a result of the refusal may be deducted from any eligible refund where permitted by law.

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